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George

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Latest activity by George
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    George created an article,

    How do I care for my boots?

    Avoid extreme temperatures:• Footwear should be allowed to dry naturally before they are stored and should not be stored near any heat source.• Footwear should be stored at temperatures not exceedi...

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    George created an article,

    Are online returns free?

    Absolutely! We understand buying prior to trying something on can be a hesitation; thats why we offer Free Returns on all USA orders! PLEASE NOTE: Original shipping fees are not eligible for refund...

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    George created an article,

    Do my boots come with a warranty?

    Yes! See below for complete warranty information: ROCKY® Product Warranty ROCKY ® is a federal registered trademark of Rocky Brands, Inc. All Rocky Products have a 1-year, limited warranty in norma...

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    George created an article,

    RETURNS

    If you are not completely satisfied with your purchase, you may return unworn merchandise within 30 days of receipt for a prompt refund. The 30-day period starts from the date your package was de...

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    George created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

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    George created an article,

    How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

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    George created a post,

    Feature a post

    Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more

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    George created a post,

    I'd like a way for users to submit feature requests

    You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...

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    George created a post,

    What is the community?

    The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...

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    George created a post,

    Which topics should I add to my community?

    That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...